As Vietnam develops a more sophisticated legal system, consumers now are getting more confidence that they can protect themselves against unscrupulous businesses. The government recently instituted a consumer protection law that provides for four methods of dispute resolution — negotiation, mediation, arbitration, and lawsuits — with the latter two empowered to issue awards that can be enforced by the authority of the State.
The law opens the door to class action lawsuits and changes court proceedings involving consumer cases. It puts the onus on the vendor to prove they were not at fault when a consumer suffers a loss, and consumers are not required to pay court fees in advance.
The law sends a clear message that enterprises need to be more responsible and cautious to avoid unnecessary disputes with consumers.
More on consumer protection in Vietnam